interaction client login
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Log on to the CIC client before using the Microsoft Outlook Interaction Desktop Add-In. If you are not logged on, a Sign In button appears in the Interaction Desktop group. To sign in: In the Outlook Home tab, in the Interaction Desktop group, click the Sign In button.
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If your CIC administrator has enabled Single Sign On, in the Log on With dialog box, do one of the following: Click Windows Authentication to use your Windows user ID and password to log on. Click Interaction Center Authentication to use your CIC user name and password to log on.
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Use it to manage your electronic communications, including phone calls, voice mail, conference calls, ACD routed email messages, and web chats. For more information about some of the most frequently used CIC client features, see: Set Your Status. Answer an Incoming Interaction.
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The InterAction Windows Client is the software primarily used by data stewards and marketing users. These users may also occasionally use InterAction Administrator for modifying some configurations or InterAction Web Client to review how professionals see information.
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Web Client Login Page. Web Client users can enter their InterAction account information in a login page. A login page for the Web Client is included in the standard installation. Login Page Included with Web Client that Collects InterAction User Account Information.
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InterAction® Web Client Answer Center. Filter: All Files. IMPORTANT: The Answer Center has moved here. Please update any bookmarks prior to May 30, 2024.
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Learn how to use Interaction Client Basic, a software application for making and managing calls with PureConnect (CIC), a cloud-based contact center solution. Find out how to log in, set your status, use the toolbar, transfer and park calls, record and conference calls, and get help.
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Browse the library of product-specific information and discussions on the public site, or log in with your single sign-on credentials for a full, personalized experience. All designated Genesys customer and partner contacts can log in.
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Use it to manage your electronic communications, including phone calls, voice mail, conference calls, ACD routed email messages, and web chats. For more information about some of the most frequently used CIC client features, see:
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